{"id":7293,"date":"2026-07-06T15:21:34","date_gmt":"2026-07-06T15:21:34","guid":{"rendered":"https:\/\/alefernandez.pe\/?page_id=7293"},"modified":"2026-09-07T18:38:25","modified_gmt":"2026-09-07T18:38:25","slug":"politica-de-post-venta-web","status":"publish","type":"page","link":"https:\/\/alefernandez.pe\/en\/politica-de-post-venta-web\/","title":{"rendered":"E-Commerce After-Sales Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div id=\"bloque-filas\" class=\"vc_row wpb_row row top-row vc_custom_1780682236132 wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597219500 parrafos parrafo-principal wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>At ALE FERN\u00c1NDEZ, we ensure the complete satisfaction of our customers in their digital purchases through <a class=\"notion-link-token notion-focusable-token notion-enable-hover\" tabindex=\"0\" href=\"https:\/\/alefernandez.pe\/en\/\" rel=\"noopener noreferrer\" data-token-index=\"1\"><span class=\"link-annotation-unknown-block-id-587968387\">www.alefernandez.pe<\/span><\/a>. Our web after-sales service provides comprehensive support from the moment your garment is received.<!-- notionvc: 178a056f-6d25-47cc-906f-4f9e3bc5bf72 --><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"vc_row wpb_row vc_inner row fila-contenido\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1780681292619 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>01<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597287725 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Digital After-Sales Customer Service Channels<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1788806160179 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>For any questions regarding an online purchase, customers can use the following official channels:<\/p>\n<ul>\n<li>Email address: <a href=\"mailto:alefernandezalpacafiber@gmail.com\">alefernandezalpacafiber@gmail.com<\/a><\/li>\n<li>E-Commerce After-Sales WhatsApp: +51 971 915 703 (Customer Support: Monday to Saturday from 10:00 am to 8:00 pm).<\/li>\n<\/ul>\n<p><!-- notionvc: 08b8266e-c25c-40db-9531-aa211911ccc2 --><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner row fila-contenido vc_custom_1780682061534\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1780681802113 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>02<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597368856 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Management and Inspection Process<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1788806207779 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Any request regarding a web order (questions about fit, delivery status, dissatisfaction, or incident reporting) must include the Web Order Number and buyer details. The customer support team will provide an initial response within <span class=\"notion-enable-hover\" data-token-index=\"1\" data-notion-highlight=\"red_background\">24 to 48 business hours. <\/span><!-- notionvc: e521d9ff-6a3a-4637-bb08-f07e83266ea6 --><\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner row fila-contenido ultimo vc_custom_1787597418057\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1780681834896 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>03<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597389609 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>\u00a0Web Warranty and Refunds<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1788806295083 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>If the garment purchased online has any defect attributable to the tailoring process, or if an incorrect item was sent, the customer is entitled to an immediate exchange at no cost or a full refund. <span style=\"font-weight: 400;\">Esta cl\u00e1usula s\u00f3lo aplica en dise\u00f1os establecidos m\u00e1s no en pedidos personalizados. <\/span>This clause only applies to standard designs and not to custom orders. Refunds will be issued through the same payment method used in the original transaction, subject to processing timelines set by the issuing bank (typically between 7 to 15 business days).<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"En ALE FERN\u00c1NDEZ velamos por la entera satisfacci\u00f3n de nuestros clientes en sus compras digitales a trav\u00e9s de www.alefernandez.pe. Nuestra atenci\u00f3n post-venta web brinda un acompa\u00f1amiento integral desde la recepci\u00f3n de la prenda. 01 Canales de Atenci\u00f3n Post-Venta Digital Para cualquier consulta posterior a la compra web, el cliente dispone de los siguientes canales oficiales: [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-7293","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Post-venta WEB - Ale Fern\u00e1ndez<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Post-venta WEB - Ale Fern\u00e1ndez\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alefernandez.pe\/en\/politica-de-post-venta-web\/\" \/>\n<meta property=\"og:site_name\" content=\"Ale Fern\u00e1ndez\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/alefernandez.alpacafiber\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-07T18:38:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alefernandez.pe\\\/politica-de-post-venta-web\\\/\",\"url\":\"https:\\\/\\\/alefernandez.pe\\\/politica-de-post-venta-web\\\/\",\"name\":\"Pol\u00edtica de Post-venta WEB - 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