{"id":7298,"date":"2026-07-06T15:41:33","date_gmt":"2026-07-06T15:41:33","guid":{"rendered":"https:\/\/alefernandez.pe\/?page_id=7298"},"modified":"2026-08-27T17:55:02","modified_gmt":"2026-08-27T17:55:02","slug":"politica-post-venta-tienda","status":"publish","type":"page","link":"https:\/\/alefernandez.pe\/en\/politica-post-venta-tienda\/","title":{"rendered":"In-Store After-Sales Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div id=\"bloque-filas\" class=\"vc_row wpb_row row top-row vc_custom_1780682236132 wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597561003 parrafos parrafo-principal wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Our ALE FERN\u00c1NDEZ Physical Boutique Network offers a superior standard of in-person service, ensuring that each designer garment receives proper after-sales care and assistance.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"vc_row wpb_row vc_inner row fila-contenido\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1780681292619 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>01<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597576641 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Direct In-Store Support<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597586691 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Any garment or accessory purchased in one of our physical boutiques can be evaluated directly at any of our stores by presenting physical or electronic proof of purchase (Sales Receipt or Invoice) and photo ID.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner row fila-contenido vc_custom_1780682061534\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1780681802113 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>02<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597607314 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Technical Evaluation and Garment Advisory<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597614715 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Garments brought to a boutique for after-sales support or fit adjustments will be evaluated by our specialized advisors. If the garment requires specialized analysis of the fabric, dry cleaning, or tailoring, it will be sent to our central workshop with a Garment Intake Form issued, subject to a technical evaluation period of up to 5 business days.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner row fila-contenido ultimo vc_custom_1780682163902\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597597342 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>03<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597629272 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Exclusions and Pre-use Care<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597637004 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>To be eligible for direct exchanges or adjustments at a physical boutique, garments must show no signs of wear, washing, unauthorized seam alteration, or intentional damage, retaining the original hangtag attached.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Nuestra Red de Boutiques F\u00edsicas ALE FERN\u00c1NDEZ ofrece un est\u00e1ndar superior de atenci\u00f3n presencial, asegurando que cada prenda de dise\u00f1o reciba la asistencia y el mantenimiento post-venta adecuado. 01 Atenci\u00f3n Presencial Directa Cualquier prenda o accesorio adquirido en una de nuestras boutiques f\u00edsicas puede ser evaluado directamente en cualquiera de nuestras tiendas presentando el comprobante [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-7298","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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