{"id":7300,"date":"2026-07-06T15:51:28","date_gmt":"2026-07-06T15:51:28","guid":{"rendered":"https:\/\/alefernandez.pe\/?page_id=7300"},"modified":"2026-09-07T18:42:05","modified_gmt":"2026-09-07T18:42:05","slug":"politicas-de-cambios","status":"publish","type":"page","link":"https:\/\/alefernandez.pe\/en\/politicas-de-cambios\/","title":{"rendered":"Exchange Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div id=\"bloque-filas\" class=\"vc_row wpb_row row top-row vc_custom_1780682236132 wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597725255 parrafos parrafo-principal wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>For ALE FERN\u00c1NDEZ, perfection in fit and garment comfort is our priority. Therefore, we establish clear and reasonable guidelines for the exchange process.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<div class=\"vc_row wpb_row vc_inner row fila-contenido\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1780681292619 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>01<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597754356 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Timelines and Essential Conditions<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1788806479277 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>Garment exchange requests are accepted within a maximum period of fifteen (15) calendar days from product delivery or in-store purchase.<\/p>\n<p>The garment must be completely BRAND NEW, UNWORN, UNWASHED, in flawless condition, and with all its ORIGINAL TAGS AND PACKAGING intact.<\/p>\n<p>Presenting the corresponding Sales Receipt, Invoice, or Gift Receipt is required.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner row fila-contenido vc_custom_1780682061534\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1780681802113 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>02<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597775534 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>\u00a0Exchange Modalities<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597787409 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<ul>\n<li><strong>Size or Color Exchange:<\/strong> Subject to available stock.<\/li>\n<li><strong>Exchange for Another Product:<\/strong> If the customer chooses a higher-value item, they will pay the difference. If they choose a lower-value item, a Credit Note \/ Shopping Voucher will be issued for the remaining balance, valid for 90 days.<\/li>\n<\/ul>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner row fila-contenido vc_custom_1780682082559\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1780681834896 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>03<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597801755 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Exceptions and Excluded Products<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1788806519097 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>IMPORTANT RESTRICTIONS: Due to strict exclusivity standards, NO exchanges or returns are accepted on:<\/p>\n<ol>\n<li>Custom-made, personalized, modified, or altered garments at the customer's prior request.<\/li>\n<li>Items purchased on final clearance, Outlet Sales, or final promotional Sales.<!-- notionvc: 42718c77-4a2b-45f3-ab96-371794d25ec1 --><\/li>\n<\/ol>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner row fila-contenido ultimo vc_custom_1780682163902\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597741312 numero wpb_custom_8106595f5b3f152c88c8c3f9838b1e7e\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>04<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597826200 titulo wpb_custom_fb4c6452d2c43a0b8aff5d8466986774\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<h2>Exchange Logistics Costs<\/h2>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1787597834334 parrafos wpb_custom_05cb1cdb83f1e0d2c0445342c34b8aff\" >\r\n\t\t<div class=\"wpb_wrapper\">\r\n\t\t\t<p>For exchanges due to personal preference or sizing on web purchases, the customer will bear the shipping costs for the return and re-dispatch. If the exchange is due to a manufacturing defect or shipping error on the part of ALE FERN\u00c1NDEZ, the brand will cover 100% of the logistics costs involved.<\/p>\n\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Para ALE FERN\u00c1NDEZ, la perfecci\u00f3n en el entalle y el confort de nuestras prendas es prioridad. Por ello, establecemos pautas claras y razonables para el procedimiento de cambios. 01 Plazos y Condiciones Fundamentales Se aceptan solicitudes de cambio de prendas dentro de un plazo m\u00e1ximo de quince (15) d\u00edas calendario contados a partir de la [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-7300","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edticas de Cambios - Ale Fern\u00e1ndez<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edticas de Cambios - Ale Fern\u00e1ndez\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alefernandez.pe\/en\/politicas-de-cambios\/\" \/>\n<meta property=\"og:site_name\" content=\"Ale Fern\u00e1ndez\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/alefernandez.alpacafiber\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-07T18:42:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alefernandez.pe\\\/politicas-de-cambios\\\/\",\"url\":\"https:\\\/\\\/alefernandez.pe\\\/politicas-de-cambios\\\/\",\"name\":\"Pol\u00edticas de Cambios - 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