{"id":7320,"date":"2026-08-19T17:51:43","date_gmt":"2026-08-19T17:51:43","guid":{"rendered":"https:\/\/alefernandez.pe\/?page_id=7320"},"modified":"2026-08-27T17:47:55","modified_gmt":"2026-08-27T17:47:55","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/alefernandez.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Complaints Book"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div class=\"vc_row wpb_row row top-row wpb_custom_034b39d9bc6c6b310d69e39f0ccf274f\"><div class=\"vc_column_container col-md-12\"><div class=\"wpb_wrapper vc_column-inner\">\n\t<div class=\"wpb_raw_code wpb_raw_html wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n        <div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\" data-trp-original-action=\"\">\n        <input type=\"hidden\" id=\"rt_libro_nonce\" name=\"rt_libro_nonce\" value=\"d6188de1fe\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/7320\" \/>\n        <input type=\"hidden\" name=\"rt_libro_token\" value=\"664f8376ddac7090393de01db71af29e\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Complaining Consumer Identification \n                <b class=\"alert\" style=\"font-size: 10px\">* Required data<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Name <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Name\" >\n                <\/div>\n                <div class=\"column-half\">First Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"First Lastname\" >\n                <\/div>\n                <div class=\"column-half\">Second Lastname <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Second Lastname\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"tipo_doc\">Type of documentation <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" class=\"required\" >\n                        <option value=\"\">Select of documentation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Documentation number <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Documentation number \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Celphone <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Celphone\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"dep\">Department <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"dep\" name=\"dep\" class=\"required\" >\n                        <option value=\"\">Select of department<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"prov\">Province <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"prov\" name=\"prov\" class=\"required\">\n                        <option value=\"\">Select of province<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> <label class=\"rt-libro-field-label\" for=\"dist\">District <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"dist\" name=\"dist\" class=\"required\" >\n                        <option value=\"\">Select of district<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Address <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Address\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half rt-libro-extra-field\">Reference\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Reference\" >\n                <\/div>\n                 <div class=\"column-half\">Email <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Email\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> Are you a minor?\n                <\/div>\n                <div class=\"column-half\">Yes\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">No\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Father \/ Mother \/ Tutor<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Name \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Name \" >\n                <\/div>\n                <div class=\"column-two\">Email \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Email \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\"><label class=\"rt-libro-field-label\" for=\"tipo_doc_tutor\">Type of documentation<\/label>\n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" >\n                        <option value=\"\">Select of documentation<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Passport<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">Number of document \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"Number of document\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> Detail of the Claim and Consumer Order <b class=\"alert\" style=\"font-size: 9px\">* Required data <\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"tipo_reclamo\">Claim Type <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" class=\"required\">\n                        <option value=\"\">Claim Type<\/option>\n                        <option value=\"1\">Claim (1)<\/option>\n                        <option value=\"2\">Complain(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"><label class=\"rt-libro-field-label\" for=\"tipo_consumo\">Type of consumption <b class=\"alert\">*<\/b><\/label>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" class=\"required\">\n                        <option value=\"\">Type of consumption<\/option>\n                        <option value=\"1\">Product<\/option>\n                        <option value=\"2\">Service<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Order No. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Claim \/ complaint date\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"05\/11\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Provider\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Provider\" >\n                <\/div>\n                <div class=\"column-half\">Reclaimed amount (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Reclaimed amount\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Description of the product or service <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro rt-libro-extra-field\">\n                <div class=\"column-half\">Date of purchase\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Date of Consumption\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Expiration date\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   Detail of the Claim \/ Complaint, as indicated by the client: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Client order: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Claim:<strong><i style=\"color:#7d7d7d\"> Disagreement related to products and \/ or services.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Complain:<strong><i style=\"color:#7d7d7d\">Disagreement not related to products and \/ or services; or, discomfort or dissatisfaction with the attention to the public. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    I declare that I am the owner of the service and I accept the content of this form by stating under an Affidavit the veracity of the facts described.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> The formulation of the claim does not preclude resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi. <br>\n                <b class=\"alert\">*<\/b> The provider must respond to the claim within a period of no more than fifteen (15) calendar days, being able to extend the period up to fifteen days.<br>\n                <b class=\"alert\">*<\/b> By signing this document, the client authorizes to be contacted after the claim has been dealt with in order to evaluate the quality and satisfaction with the claims service process. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <label class=\"rt-libro-consent\"><input type=\"checkbox\" name=\"politica\" value=\"1\"> <span class=\"rt-libro-consent-text\"><a href=\"https:\/\/alefernandez.pe\/en\/politicas-de-privacidad\/\">I have read and accept the Privacy and Security Policy and the Cookies Policy.<\/a><\/span><\/label>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Send\">\n                <\/div>\n            <\/div>\n        <\/div>\n    <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/section><\/div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Complaining Consumer Identification * Required data Name * First Lastname * Second Lastname * Type of documentation * Select of documentation DNI CE Passport RUC Documentation number * Celphone * Department * Select of departmentAMAZONASANCASHAPURIMACAREQUIPAAYACUCHOCAJAMARCACALLAOCUSCOHUANCAVELICAHUANUCOICAJUNINLA LIBERTADLAMBAYEQUELIMALORETOMADRE DE DIOSMOQUEGUAPASCOPIURAPUNOSAN MARTINTACNATUMBESUCAYALI Province * Select of province District * Select of district Address * Reference Email * Are [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-7320","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Libro de Reclamaciones - Ale Fern\u00e1ndez<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libro de Reclamaciones - Ale Fern\u00e1ndez\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alefernandez.pe\/en\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Ale Fern\u00e1ndez\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/alefernandez.alpacafiber\/\" \/>\n<meta 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