In-Store After-Sales Policy
Our ALE FERNÁNDEZ Physical Boutique Network offers a superior standard of in-person service, ensuring that each designer garment receives proper after-sales care and assistance.
01
Direct In-Store Support
Any garment or accessory purchased in one of our physical boutiques can be evaluated directly at any of our stores by presenting physical or electronic proof of purchase (Sales Receipt or Invoice) and photo ID.
02
Technical Evaluation and Garment Advisory
Garments brought to a boutique for after-sales support or fit adjustments will be evaluated by our specialized advisors. If the garment requires specialized analysis of the fabric, dry cleaning, or tailoring, it will be sent to our central workshop with a Garment Intake Form issued, subject to a technical evaluation period of up to 5 business days.
03
Exclusions and Pre-use Care
To be eligible for direct exchanges or adjustments at a physical boutique, garments must show no signs of wear, washing, unauthorized seam alteration, or intentional damage, retaining the original hangtag attached.