Exchange Policy
For ALE FERNÁNDEZ, perfection in fit and garment comfort is our priority. Therefore, we establish clear and reasonable guidelines for the exchange process.
01
Timelines and Essential Conditions
Garment exchange requests are accepted within a maximum period of fifteen (15) calendar days from product delivery or in-store purchase.
The garment must be completely BRAND NEW, UNWORN, UNWASHED, in flawless condition, and with all its ORIGINAL TAGS AND PACKAGING intact.
Presenting the corresponding Sales Receipt, Invoice, or Gift Receipt is required.
02
Exchange Modalities
- Size or Color Exchange: Subject to available stock.
- Exchange for Another Product: If the customer chooses a higher-value item, they will pay the difference. If they choose a lower-value item, a Credit Note / Shopping Voucher will be issued for the remaining balance, valid for 90 days.
03
Exceptions and Excluded Products
IMPORTANT RESTRICTIONS: Due to strict exclusivity standards, NO exchanges or returns are accepted on:
- Custom-made, personalized, modified, or altered garments at the customer's prior request.
- Items purchased on final clearance, Outlet Sales, or final promotional Sales.
04
Exchange Logistics Costs
For exchanges due to personal preference or sizing on web purchases, the customer will bear the shipping costs for the return and re-dispatch. If the exchange is due to a manufacturing defect or shipping error on the part of ALE FERNÁNDEZ, the brand will cover 100% of the logistics costs involved.